5 TIPS FOR BETTER SERVICE

 

What You Need to Know About Wearables and Technical Support

 

Driving Better Metrics in Technical Support

Demand for wearable technology has spiked in recent years with the market expected to reach $6 billion by 2016. This new product boom comes with unique challenges for customer support.
 
Wearable technology is becoming more complex year after year. Unlike tablets and smartphones that have become increasingly easier to use, wearables require their own set of hand gestures, finger taps and arm movements, creating a steeper learning curve for first-time users.