Recovery Strategies for a Changing Landscape
With the Consumer Financial Protection Bureau’s ever-increasing scrutiny of U.S. debt collection activities, both lenders and recovery agencies are rethinking how they define success.
Compliance has become a non-negotiable. Meanwhile, performance, as defined by liquidation and recovery rates, remains a critical part of the success equation.
Consumer satisfaction has moved to the forefront!
Keeping up with the legislation, implementing recovery with a customer care approach, tailoring recommendations for each consumer, and resolving short-term delinquencies, all with a balanced focus on long-term customer retention is of the utmost importance to prevent churn.
Read how an Analytics-Driven process with Iron-Clad automated adhearance to legislation can help you get there!