Pairing Exceptional Service Culture with Powerful Business Intelligence Platform
The Challenge:
The company needed a quicker, more actionable reporting system—one that not only speed up data delivery but also let managers gain the business insights that make a great company even greater.
The Results:
- An increase of over 20% in completed contract revenue (> $40 million)
- Actionable, real-time data is accessible virtually 24/7
- A single repository of information across sales, service and contact centers
- Management can now monitor overall business at a glance or drill down to individual performance levels
- Static reports transformed into dynamic sources of business intelligence