Pairing Exceptional Service Culture with Powerful Business Intelligence Platform


The Challenge:

The company needed a quicker, more actionable reporting system—one that not only speed up data delivery but also let managers gain the business insights that make a great company even greater.

The Results:

  • An increase of over 20% in completed contract revenue (> $40 million)
  • Actionable, real-time data is accessible virtually 24/7
  • A single repository of information across sales, service and contact centers
  • Management can now monitor overall business at a glance or drill down to individual performance levels
  • Static reports transformed into dynamic sources of business intelligence