---
title: Case Study - Supply Chain Logistics - Keeping Customers Happy
description: Building a Warranty Exchange and Return Program, allows a global hardware/software company enter into the world of devices, increase brand loyalty and lower costs.
---

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- Solutions 
    - [Customer Interaction Solutions](http://www.iqor.com/solutions/customer-contact-solutions)
    - [Product Support Services](http://www.iqor.com/solutions/aftermarket-services)
    - [Data Solutions & Analytics](http://www.iqor.com/solutions/data-solutions-analytics)
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- [Culture](http://www.iqor.com/culture)
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- Industries 
    - [Media & Wireless](http://www.iqor.com/industries/media-wireless-support)
    - [Digital Infrastructure](http://www.iqor.com/industries/digital-infrastructure)
    - [Consumer Electronics](http://www.iqor.com/industries/consumer-electronics)
    - [Telecommunications](http://www.iqor.com/industries/telecommunications)
    - [Transportation & Logistics](http://www.iqor.com/industries/transportation)
    - [Utilities](http://www.iqor.com/industries/utilities)
    - [Retail / E-tail](http://www.iqor.com/industries/wholesale-retail)
    - [Financial Services & Insurance](http://www.iqor.com/industries/financial-services)
    - [Healthcare](http://www.iqor.com/industries/healthcare)
- [Resources](http://www.iqor.com/resources)
- [Blog](https://blog.iqor.com/)
- [Contact](http://www.iqor.com/contact)

# Supply Chain Logistics

Keeping Customers Happy

## Dramatic Expansion

##### A World Software Leader Expands Into Devices

 

The Challenge:

The move from software to a combination hardware/software technology firm created an increasingly complex post-sales support need. This network relied on a patchwork of outsourced partners across the globe for service delivery. Now, with a new lineup of complex, diverse devices, that approach was too fragmented to serve the needs of the company or, more importantly, its consumer base.

### The Result:

The implementation of an end-to-end solution that meets massive logistical challenges while providing an exceptional customer experience anywhere in the world. 

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###### Careers

- [Overview](http://www.iqor.com/careers)
- [Customer Interaction](http://www.iqor.com/careers#careers-ccs)
- [Product Support](http://www.iqor.com/careers#careers-ams)
- [Leadership](http://www.iqor.com/careers#careers-leadership)

###### Industries

- [Media & Wireless](http://www.iqor.com/industries/media-wireless-support)
- [Digital Infrastructure](http://www.iqor.com/industries/digital-infrastructure)
- [Consumer Electronics](http://www.iqor.com/industries/consumer-electronics)
- [Telecommunications](http://www.iqor.com/industries/telecommunications)
- [Transportation & Logistics](http://www.iqor.com/industries/transportation)
- [Utilities](http://www.iqor.com/industries/utilities)
- [Retail / E-tail](http://www.iqor.com/industries/wholesale-retail)
- [Financial Services & Insurance](http://www.iqor.com/industries/financial-services)
- [Healthcare](http://www.iqor.com/industries/healthcare)

###### General

- [Contact](http://www.iqor.com/contact)
- [Blog](http://www.iqor.com/blog)
- [Resources](http://www.iqor.com/resources)
- [Experience Matters](http://www.iqor.com/experience-matters)
- [Sustainability Policy](http://www.iqor.com/sustainability-policy)
- [Privacy policy](http://www.iqor.com/privacy-policy)
- [Terms Of Use](http://www.iqor.com/terms-of-use)

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