Supporting The Mobile Customer
Increasing Customer Satisfaction, Reducing Churn, Lowering Service Costs
By the end of 2021, there will be more mobile devices in use on Earth than people. By then, the number of mobile devices including phones and tablets will surpass 14 billion, with an expected 7.1 billion users owning an average of 2.10 devices per person globally. This sharp increase will call for operators to face explosive growth in subscribers, connections, and data traffic. But operators face fallout from this explosion—namely, how to service customers and repair devices in an increasingly competitive, complex, rapidly changing ecosystem of components, gadgets, operating systems, apps, and warranties.
