Dramatic Expansion

A World Software Leader Expands Into Devices


The Challenge:

The move from software to a combination hardware/software technology firm created an increasingly complex post-sales support need. This network relied on a patchwork of outsourced partners across the globe for service delivery. Now, with a new lineup of complex, diverse devices, that approach was too fragmented to serve the needs of the company or, more importantly, its consumer base.

The Result:

The implementation of an end-to-end solution that meets massive logistical challenges while providing an exceptional customer experience anywhere in the world.